Frequently Asked Questions | Conway Air Conditioning

Why Is The Temperature In My Home Uneven?

Uneven airflow is a common problem for homeowners, and is the reason you might experience hot and cold spots in different rooms of your home. Airflow can be affected by a number of problems from dirty air filters and improper insulation to leaks in the ventilation and cracks in window sealing. Contact Conway Air Conditioning for a professional evaluation and custom indoor air quality solutions.

What Size Air Conditioner Should I Buy?

The size of your air conditioning system depends on the size of your home. An air conditioner that is too big or too small will perform less efficiently and less effectively than an appropriately sized unit. A professional AC technician can help you find the right sized air conditioner for your home’s square footage.

How Can I Extend The Life Of My Heating & Cooling System?

Reducing how often and how hard your heating and cooling units are working can help extend the life of your system. Try these three tips to conserve energy and decrease the wear and tear on your home comfort system: 1) Adjust your thermostat when you’re not at home. 2) Replace your air filters to allow even airflow. 3) Schedule regular maintenance with a professional HVAC company to identify trouble areas before they become serious.

How Often Should I Have My Heating & Cooling System Serviced?

We recommend scheduling an annual inspection and service call of your heating and cooling units to make sure everything is operating safely and efficiently for the new season.

How Often Should I Replace My Air Filters?

Depending on how often your heating and cooling system is running, your air filters may need to be replaced every one to three months. Replacing your air filters improves your home’s indoor air quality, as well as the performance of your heating and cooling system.

Can I Just Clean Out My Air Filter Instead of a Replacement?

If the filter is not cleaned and dried properly, mold can grow and spread through the ventilation. Therefore, washable and reusable air filters are not recommended.

If I Replace my Outdoor Unit, Do I Need to Replace My Indoor Unit, Too?

In most cases, yes. Outdoor AC and Heat Pump units are built to work with a compatible indoor unit. By purchasing the units at the same time, you improve overall efficiency and performance, and may be eligible for a warranty that covers the whole system.

Why Did My Air Conditioner Freeze?

Low refrigerant levels, dirty evaporator coils, and defective blower motors are just three reasons that an air conditioning system might freeze up. If your air conditioner is frozen, contact Conway Air Conditioning for service.

Why Is Indoor Air Quality Important?

Without remediation, your home’s indoor air quality can become more polluted than the air outside. Poor indoor air quality can have negative effects on your health, such as increased allergies, headaches, and respiratory illness.

How Can I Improve My Home’s Indoor Air Quality?

In addition to frequent dusting and vacuuming, installing specialized technology, like air cleaners and purifiers, can improve the air in your home. Contact Conway Air Conditioning for a comprehensive indoor air analysis and state-of-the-art solutions.

Highly recommend Conway Air Conditioning for all your service needs. I had an appointment within 1 day from my call. Rex Mason was the technician, called to see if he could come earlier which was great. They email you a picture of who will be arriving. Rex did a great job with cleaning and maintenance, took his time, no rush job here. Informed me of recommendations and very knowledgeable and personable. First time using this company and definitely will be a repeat customer. You can pay for a 1 time service or pay for the year and they will set you up for another cleaning 6 months down the road so you don’t have to remember they do all of it for you. Full service, great service.

Sharon

We switched to Conway heating and Air about 18 months ago. The first inspection was very thorough and professional. They were on time and let me know what they found with the system. They also made some recommendations to help avoid mold in the system. Recently we had a failure of a child in one of our systems. With the heat index above 100 during the day it was a big concern. The coil, due to ongoing COVID delays is out several weeks. They went above and beyond taking the coil out and repairing it to get us cooling back. Again each time they came out they were on time and very professional. I am thankful we switched Conway Air and would highly recommend them. Although all of the service personnel have been great a special thanks to Daniel for his responsiveness and professionalism.

Robert

Lane, Logan and Tony came out on 7/26 to install our new AC system. Lane was very professional and let me know everything that was being done and approximately how long it would take. Once they were done with the install he came in to check the thermostat and ducts to make sure adequate AC was coming out of them. They cleaned up after themselves and took away the old unit. All I had to do was enjoy the nice cool air. Would recommend Conway AC to anyone.

Gina

Very prompt service. Our AC went out and we placed a service call to Conway Air Conditioning after hours. Their technician John called back and let us know he would arrive within 30 minutes. He was very professional and pleasant. He went to work and diagnosed and fixed the problem in a very professional manner. This was the middle of August & he had to go into a very hot attic. He was extremely knowledgeable about the issue and luckily he was able to have our AC working again quickly. He answered any questions we had and gave us tips on AC maintenance. We appreciated that. Thank you John and thank you Conway Air Conditioning.

G. Livingston