Your opinions are important to us. To better serve you in the future, we'd like to know about your experience with us. Please be candid with your thoughts, and thank you for working with us.

PERSONAL INFORMATION

Name*

First Last

Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Phone

Email*

PURPOSE OF VISIT...

Please rate the following on a scale from 1 to 10

1. Promptness of dealer personnel

2. Professional appearance (personnel, vehicles, etc.)

3. Courtesy and friendliness

4. Took time to understand my needs

5. Knowledgeable

6. Kept my home neat and clean

7. Explained the operation and maintenance of my system

8. Explained equipment and labor warranties

9. Completed the work in a timely manner

10. Resolved any issues to my satisfaction

11. Overall Satisfaction

LIKELIHOOD TO RECOMMEND...

12. How likely are you to recommend Carrier products to a friend or colleague?

13. How likely are you to recommend this dealer to a friend or colleague?

14. Are you interested in a service and / or a maintenance agreement?

Please share any additional comments or describe in your own words your overall experience (for example, what you thought the dealer did exceptionally well, or what could have been better)

Carrier Customer Care Survey

PERSONAL INFORMATION

PURPOSE OF VISIT...

LIKELIHOOD TO RECOMMEND...